Live Chat Support
Chat with a technical expert and get a reply while you work on the problem.
RecoveryTools Technical Support Center
RecoveryTools support experts help you before and after you buy. Start a live chat, send an email or ask for a remote session when a file will not open.
Ways to Get Help From RecoveryTools
Email Support
Write to support@systoolsgroup.com with your product name, file type and the error you see.
Remote Session
An expert connects to your computer and fixes the complex issue for you.
Purchase Quotes
Ask for a price when your team needs enterprise or bulk licenses.
How RecoveryTools Support Works
Tell Us the Problem
Start a chat or send an email with the product name, the file type and the error message.
Share the File Securely
When the software cannot fix a file, you upload it to the secure FTP server of RecoveryTools. The team can sign a Non Disclosure Agreement first.
Get the Fix
The expert fixes the issue and explains the result. Complex cases get a remote session.
Fix Common Problems Yourself
Step by step guides cover frequent Outlook and Exchange problems. More guides live on the TechTalk blog.
Recover Deleted Emails From Outlook PST
Learn how to restore permanently deleted emails from an Outlook PST file.
Rebuild an OST File in Outlook
Follow the steps for Outlook 2019, 2016, 2013, 2010, 2007, 2003 and 2002.
Fix the OST File in Use Error
Resolve the error that says an Outlook OST file is in use and cannot be accessed.
Fix Exchange Server Error Code 528
Read the causes and the workarounds for Exchange Server error code 528.
Fix the JET_errRecordNotFound Error
Follow the guide for the error that says the key was not found.
Repair Exchange Databases With Missing Log Files
Learn how to repair an Exchange database that lost its log files.
Before You Contact Support
What to Share With Support
- The product name and the version you use
- The file type and the file size
- The exact error message on the screen
- Your Windows or Mac version
30 Day Refund Policy
You can request a refund within 30 days of purchase when your case meets the policy terms. Test the free demo first because the policy does not cover software bought without a demo evaluation.
Read the Refund PolicyQuestions About RecoveryTools Support
When can I reach RecoveryTools support?
Experts reply on live chat and by email at any hour.
How do I contact RecoveryTools support?
Start a live chat or email support@systoolsgroup.com. Phone numbers are +1 442 3191356 in the USA and +44 20 37693270 in the UK.
What happens when the software cannot fix my file?
Support asks you to upload the file to a secure FTP server so the team can work on it. RecoveryTools is ready to sign a Non Disclosure Agreement first.
Can an expert fix a complex issue for me?
Yes. Ask on live chat and an expert connects to your computer through a remote session to fix the issue.
Can my team buy many licenses at a custom price?
Yes. Ask support for a purchase quote on enterprise or bulk licenses.
Still Need an Answer?
Experts reply all day and night and know the RecoveryTools product range.