{"id":35,"date":"2021-11-29T03:20:50","date_gmt":"2021-11-29T03:20:50","guid":{"rendered":"https:\/\/www.recovery-tools.org\/techtalk\/?p=35"},"modified":"2021-11-29T12:30:07","modified_gmt":"2021-11-29T12:30:07","slug":"ost-synchronization-problem-microsoft-outlook","status":"publish","type":"post","link":"https:\/\/www.recovery-tools.org\/techtalk\/ost-synchronization-problem-microsoft-outlook.html","title":{"rendered":"Resolve OST Synchronization Problem in Microsoft Outlook"},"content":{"rendered":"<p style=\"text-align: justify;\">This article details how to troubleshoot OST file synchronization problem that occur when users try to sync their Exchange server mailboxes with Outlook OST files.<\/p>\n<h2 class=\"h3\">What is OST Synchronization?<\/h2>\n<p style=\"text-align: justify;\">The OST file is created when the Microsoft Exchange account is set up in Outlook. This file is also known as an offline folder because you can work with it even when there is no connection to the server available. Once the connection is accessible, all offline work in MS Outlook is synchronized with the Exchange Server to create a replica of the Exchange mailbox OST file.<\/p>\n<h2 class=\"h3\">Reasons Behind OST Synchronization Problem<\/h2>\n<p style=\"text-align: justify;\">From time to time, users encounter various errors while syncing OST and Exchange mailbox. There are several reasons why Outlook 2003, 2007, 2010, 2013, 2016, and Outlook 2019 are not syncing with Exchange.<\/p>\n<ul>\n<li>The main cause for syncing issue is network connectivity<\/li>\n<li>Every so often, administrators face downtime of Microsoft Exchange Server which prevent Outlook from being synchronized<\/li>\n<li>There is a situation when Outlook starts malfunctioning due to problems in local machine<\/li>\n<li>One of the prime cause is OST File corruption due to virus infection, sudden shut down, large size of OST<\/li>\n<\/ul>\n<blockquote>\n<p class=\"h3\">Alternate Way to Resolve OST File Issues<\/p>\n<p style=\"text-align: justify;\">The mentioned methods can solve the Outlook sync problem. However, if the OST file is badly damaged or corrupted and not working, the manual method will not sync the OST file. Also, you may not be able to access the data file and open it in Outlook. In this case, <strong>RecoveryTools<\/strong> <a href=\"https:\/\/www.recovery-tools.org\/exchange-ost\/\" target=\"_blank\" rel=\"noopener\"><strong>OST File Recovery Software<\/strong><\/a>. It should do that. Recover and troubleshoot data files in just a few clicks.<\/p>\n<p class=\"text-center mr-2\"><a class=\"btn btn-lg btn-success btn-md-block\" href=\"https:\/\/www.recovery-tools.org\/download\/SYS1O2S4T\/95\" rel=\"nofollow\"> <svg width=\"25\" height=\"25\">\n          <use xlink:href=\"#icon-win\" fill=\"#fff\"><\/use>\n        <\/svg> Download Now<\/a> <a class=\"btn btn-lg btn-orange btn-md-block\" href=\"https:\/\/www.recovery-tools.org\/buy\/SYS1O2S4T\/95\" target=\"_blank\" rel=\"noopener noreferrer nofollow\"> <svg width=\"25\" height=\"25\">\n          <use xlink:href=\"#icon-win\" fill=\"#fff\"><\/use>\n        <\/svg> Purchase Now<\/a><\/p>\n<\/blockquote>\n<h3>Workarounds to Fix OST Synchronization Problem<\/h3>\n<p style=\"text-align: justify;\">There are several steps that can solve the problem, such as checking the Cached Exchange Mode and User Profile. Here are some important steps to help you solve the problem.<\/p>\n<h3 class=\"h4\">Step 1. Check Synchronization of Offline Folders<\/h3>\n<p style=\"text-align: justify;\">To verify that your OST files are properly synced, you need to follow these steps:<\/p>\n<ul>\n<li>First, Right click on the folder which need to be checked. The click <strong>Properties<\/strong><\/li>\n<\/ul>\n<p class=\"western\" align=\"center\">\n<a href=\"https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/properties.png\" rel=\"attachment wp-att-36\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-36\" src=\"https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/properties.png\" alt=\"Properties\" width=\"317\" height=\"418\" srcset=\"https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/properties.png 317w, https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/properties-228x300.png 228w\" sizes=\"auto, (max-width: 317px) 100vw, 317px\" \/><\/a><\/p>\n<p class=\"western\" align=\"center\">\n<ul>\n<li>Next, Click the <strong>Synchronization<\/strong> tab<\/li>\n<\/ul>\n<p class=\"western\" align=\"center\">\n<a href=\"https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/sync.png\" rel=\"attachment wp-att-44\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-44\" src=\"https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/sync.png\" alt=\"OST Synchronization Problem: Sync\" width=\"392\" height=\"296\" srcset=\"https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/sync.png 392w, https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/sync-300x227.png 300w\" sizes=\"auto, (max-width: 392px) 100vw, 392px\" \/><\/a><\/p>\n<ul>\n<li>Finally, Go to <strong>Statistics<\/strong> for this folder, check the following attributes:<\/li>\n<\/ul>\n<ol>\n<li>Last Synchronized on: <em>Date<\/em><\/li>\n<li>Server folder contains: <em>Items<\/em><\/li>\n<li>Offline folder contains: <em>Items<\/em><\/li>\n<\/ol>\n<p style=\"text-align: justify;\">If there are no OST file synchronization problems, the attribute values contained in the server folder and the attribute values contained in the offline folder will be the same. If these values are not the same, it means that there is a problem synchronizing both databases. In this situation, you need to follow the process below to verify your profile settings.<\/p>\n<p><strong>Check Profile Settings (Outlook 2007):<\/strong><\/p>\n<ul>\n<li>First, Go to <strong>Tools &gt;&gt; Account Settings<\/strong><\/li>\n<\/ul>\n<p class=\"western\" align=\"center\">\n<a href=\"https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/account-setting.png\" rel=\"attachment wp-att-37\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-37\" src=\"https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/account-setting.png\" alt=\"Account Setting\" width=\"266\" height=\"314\" srcset=\"https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/account-setting.png 266w, https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/account-setting-254x300.png 254w\" sizes=\"auto, (max-width: 266px) 100vw, 266px\" \/><\/a><\/p>\n<ul>\n<li>Next, Go to <strong>Data File &gt;&gt; Set Mailbox<\/strong>: Account Name as default<\/li>\n<\/ul>\n<p class=\"western\" align=\"center\">\n<a href=\"https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/default.png\" rel=\"attachment wp-att-39\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-39\" src=\"https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/default.png\" alt=\"Default for OST Synchronization Problem\" width=\"599\" height=\"262\" srcset=\"https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/default.png 599w, https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/default-300x131.png 300w\" sizes=\"auto, (max-width: 599px) 100vw, 599px\" \/><\/a><\/p>\n<ul>\n<li>In next step, Go to <strong>Email &gt;&gt; Mailbox: Account Name &gt;&gt; Settings<\/strong><\/li>\n<\/ul>\n<p class=\"western\" align=\"center\">\n<a href=\"https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/email-tab.png\" rel=\"attachment wp-att-40\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-40\" src=\"https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/email-tab.png\" alt=\"Email Tab\" width=\"606\" height=\"198\" srcset=\"https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/email-tab.png 606w, https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/email-tab-300x98.png 300w\" sizes=\"auto, (max-width: 606px) 100vw, 606px\" \/><\/a><\/p>\n<ul>\n<li>At the last step, Select <strong>Use cached Exchange Mode &gt;&gt; OK<\/strong>.<\/li>\n<\/ul>\n<p class=\"western\" align=\"center\">\n<a href=\"https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/cached-mode.png\" rel=\"attachment wp-att-38\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-38\" src=\"https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/cached-mode.png\" alt=\"Cached Exchanged Mode\" width=\"339\" height=\"423\" srcset=\"https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/cached-mode.png 339w, https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/cached-mode-240x300.png 240w\" sizes=\"auto, (max-width: 339px) 100vw, 339px\" \/><\/a><\/p>\n<h3 class=\"h4\">Step 2. Perform OST Synchronization<\/h3>\n<p style=\"text-align: justify;\">There are two solutions available for syncing folders offline: manual and automatic methods to help fix most file syncing problems.<\/p>\n<p><strong>Solution 1:<\/strong><\/p>\n<ul>\n<li>Firstly, Select <strong>Folder List &gt;&gt; Select Folder<\/strong> need to be synchronized<\/li>\n<li>Then, Go to <strong>Tools &gt;&gt; Send\/Receive &gt;&gt; This Folder<\/strong> (Microsoft Exchange Server) \u2013 For a Particular Folder<\/li>\n<li><strong>or<\/strong><\/li>\n<li>At the end, Go to <strong>Tools &gt;&gt; Send\/Receive All<\/strong> \u2013 For all folders.<\/li>\n<\/ul>\n<p class=\"western\" align=\"center\">\n<a href=\"https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/this-folder.png\" rel=\"attachment wp-att-45\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-45\" src=\"https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/this-folder.png\" alt=\"OST File Sync Issues\" width=\"585\" height=\"140\" srcset=\"https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/this-folder.png 585w, https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/this-folder-300x72.png 300w\" sizes=\"auto, (max-width: 585px) 100vw, 585px\" \/><\/a><\/p>\n<p>&nbsp;<br \/>\n<strong>Solution 2:<\/strong><\/p>\n<p>This method can synchronize OST file with Exchange mailbox every time user come online:<\/p>\n<ul>\n<li>In first step, Go to <strong>Tools &gt;&gt; Options<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p class=\"western\" align=\"center\">\n<a href=\"https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/options.png\" rel=\"attachment wp-att-41\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-41\" src=\"https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/options.png\" alt=\"Options\" width=\"215\" height=\"378\" srcset=\"https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/options.png 215w, https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/options-171x300.png 171w\" sizes=\"auto, (max-width: 215px) 100vw, 215px\" \/><\/a><\/p>\n<ul>\n<li>The, <strong>Mail Setup &gt;&gt; Send immediately when connected<\/strong><\/li>\n<\/ul>\n<p class=\"western\" align=\"center\">\n<a href=\"https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/send-receive.png\" rel=\"attachment wp-att-43\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-43\" src=\"https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/send-receive.png\" alt=\"OST Synchronization Problem\" width=\"453\" height=\"378\" srcset=\"https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/send-receive.png 453w, https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/send-receive-300x250.png 300w\" sizes=\"auto, (max-width: 453px) 100vw, 453px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li>Finally, <strong>Send\/Receive &gt;&gt;\u00a0Send\/Receive Groups &gt;&gt; Select Perform an automatic send\/receive when exiting &gt;&gt; Close<\/strong>.<\/li>\n<\/ul>\n<p class=\"western\" align=\"center\">\n<a href=\"https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/perform-automatic.png\" rel=\"attachment wp-att-42\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-42\" src=\"https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/perform-automatic.png\" alt=\"Solve OST Synchronization Problem\" width=\"526\" height=\"464\" srcset=\"https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/perform-automatic.png 526w, https:\/\/www.recovery-tools.org\/techtalk\/wp-content\/uploads\/2016\/08\/perform-automatic-300x265.png 300w\" sizes=\"auto, (max-width: 526px) 100vw, 526px\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<h3 class=\"h4\">Step 3. Create a New OST File and Synchronize File<\/h3>\n<p style=\"text-align: justify;\">If the OST file does not sync after doing the above methods to resolve the OST sync problem, the OST may be corrupted or corrupted. In this situation, you must recreate and Re-sync the offline folder.<\/p>\n<blockquote><p><a href=\"https:\/\/www.recovery-tools.org\/exchange-ost\/how-to-rebuild-ost-in-outlook.html\" target=\"_blank\" rel=\"noopener\"><strong>Steps to Rebuild OST File in Outlook<\/strong><\/a><\/p><\/blockquote>\n<h4>Conclusion<\/h4>\n<p style=\"text-align: justify;\">After reading this article you gain knowledge about OST synchronization and methods to solve OST synchronization problems in Microsoft Outlook 2019, 2016, 2013, etc.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>This article details how to troubleshoot OST file synchronization problem that occur when users try to sync their Exchange server <\/p>\n","protected":false},"author":1,"featured_media":321,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[37],"tags":[],"class_list":["post-35","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-outlook-ost"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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